I took a full back of my iphone 7 using itunes to my computer and had to replace some firmware chip. Later I restored the back up from my computer to the phone. NOW ALL PHOTOS are gone only contacts and apps were restored. then why it was called a full back up ? :(:( really disappointed and heart broken .. I wish if apple had clearly told about it , i would have taken a photos back up separately so sad :((((.
iPhone 7, iOS 14
Did you use iCloud Photos?
A computer backup of your device, which is not the same as a sync, includes almost all of your device's data and settings. A backup from a computer doesn't include:
See the section "Backups from your computer" in this support article:--> Backup methods for iPhone, iPad, and iPod touch - Apple Support
Regards
Giulio
@ProustGilulio, I did the same but no luck .. photos didnt came back. I hate apple for the first time
plus I can see multiple back up files for my date and all files together around 100+ gb, so I have a feeling the photos are there but not getting restored for some reason .. Does any one can help ?
No iCloud was full . So I just took a back up using iTunes to windows computer .. once the phone was fixed ..Restored from the computer back up ..boom all photos gone
Photos not restored from I tunes back up
