Beats Solo 3 sound not working on one side

How do I fix beats solo 3 not working on one side in bluetooth but works when wired?

Posted on Sep 19, 2021 8:16 AM

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3 replies

Sep 20, 2021 7:39 AM in response to mdzaug

Hi mdzaug,


Thank you for posting in the Apple Support Communities. It sounds like you're having trouble with one side of your Beats when connected to a Bluetooth connection, correct? If so, we would love to help see if we can get the issue resolved for you. Have you already tried pairing the Beats to another Bluetooth connection? If not, we recommend trying that first, to see if the issue duplicates. That would help us narrow the issue down a bit further.


We also recommend following the steps below to troubleshoot the Bluetooth connection.


If you can't connect to your wireless Beats product


Please let us know how it goes. We're always happy to help.


Cheers!

Sep 20, 2021 8:18 AM in response to Jeff_W.

Yes, I have connected to another iphone as well as my mac. It is the same result, the side with the power has no sound. It started about two weeks ago. But when it's plugged in with the cable, the sound does work. I also tried to update the firmware but had issues connecting it. When I go to the beats update, I just see a spinning logo. I already followed the various options listed on the link including checking the sound settings on a mac and resetting it. Thank you for your help in trying to figure it out. They are only a little over a year old and have been quite well taken care of.

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Beats Solo 3 sound not working on one side

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