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My phone will not let me update an I can not use it

Why won’t my phone update it is saying I’m not connected to the internet when I clearly am

iPhone 7, iOS 14

Posted on Sep 19, 2021 12:51 PM

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Question marked as Best reply

Posted on Sep 19, 2021 12:56 PM

Connected by by wifi? Click on a link below for full instructions about how to update with wi-fi or 5G, or using a computer if you have storage or connectivity issues.


"Update your iPhone, iPad, or iPod touch" click here --> https://support.apple.com/HT204204


Or this video:

"How to update your iPhone or iPad" click here --> https://youtu.be/csJAEyvvruY


1 reply
Question marked as Best reply

Sep 19, 2021 12:56 PM in response to rhovon

Connected by by wifi? Click on a link below for full instructions about how to update with wi-fi or 5G, or using a computer if you have storage or connectivity issues.


"Update your iPhone, iPad, or iPod touch" click here --> https://support.apple.com/HT204204


Or this video:

"How to update your iPhone or iPad" click here --> https://youtu.be/csJAEyvvruY


My phone will not let me update an I can not use it

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