You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My phone will not let me update an I can not use it

Why won’t my phone update it is saying I’m not connected to the internet when I clearly am

iPhone 7, iOS 14

Posted on Sep 19, 2021 12:51 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2021 12:56 PM

Connected by by wifi? Click on a link below for full instructions about how to update with wi-fi or 5G, or using a computer if you have storage or connectivity issues.


"Update your iPhone, iPad, or iPod touch" click here --> https://support.apple.com/HT204204


Or this video:

"How to update your iPhone or iPad" click here --> https://youtu.be/csJAEyvvruY


1 reply
Question marked as Top-ranking reply

Sep 19, 2021 12:56 PM in response to rhovon

Connected by by wifi? Click on a link below for full instructions about how to update with wi-fi or 5G, or using a computer if you have storage or connectivity issues.


"Update your iPhone, iPad, or iPod touch" click here --> https://support.apple.com/HT204204


Or this video:

"How to update your iPhone or iPad" click here --> https://youtu.be/csJAEyvvruY


My phone will not let me update an I can not use it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.