Help with AppleCare+ and Express Replacement Service

Hi, first time poster here.

I dropped my iPhone SE (2nd gen) and the glass smashed (front and back). I opted to have a new one sent to me with Express Replacement Service as Melbourne, Australia is in lockdown atm ): . So, I forked out the A$149 "Other Damage fee" and send my old one back as I have AppleCare+.

Within the last week, my iPhone's screen glitched out a couple times but I just turned it on and off and thought nothing of it. Within the last 24 hours, the screen has become unusable video and I can't even get past my lockscreen anymore. I have already opted for Express Replacement Service and the new phone is on its way.

I am worried the damage will not be covered under warranty or AppleCare+. I will send my iPhone back in 10 days - so there are three outcomes I can predict;

1) my phone is covered by warranty and eligible for repair and I get to keep the phone they give me, no worries,

2) my phone is not covered by warranty but is eligible for repair, it looks like under this Apple will charge me A$439,

3) my phone is not covered by warranty nor is it eligible for repair, I guess they will keep the charge they made on my card (A$617.27).

I am also worried that if I use the phone they send me they will not let me send it back so I can get my old phone back.

I am hoping you guys could let me know if

a) the accidental damage is covered,

b) should I use the phone they send me in the meantime, and

c) any additional steps to take/things to look out for.

Thanks heaps, and below is the confirmation email they sent me.

What happens next? Shipping We'll send you the replacement product in a few days. You'll get an email with tracking information after the product has shipped.

Before you send us your product, follow the appropriate instructions in Get your Apple device ready for service. Temporary authorization We've placed a temporary authorization on your card* pending assessment of your device. It's for A$617.27 ("Equipment Replacement Value"). If we receive your original product within ten business days and if we confirm that the product is eligible for service coverage, the temporary authorization will expire. Your card will not be charged if the issue is covered by the Apple limited warranty, consumer law or an AppleCare agreement. By proceeding, you agree that the authorization will be processed on receipt of your product if it is not covered.

• The authorization will appear in your card’s online account as Apple Online Store, Apple Online - AUD or apple.com/au.

If we don't receive your product within ten days, or if our technicians find that accidental damage or unauthorized modifications caused the issue, we'll charge you the Equipment Replacement Value. We'll send an email to let you know about this charge.

If we receive your product before the due date and find that it's not eligible for full coverage, but IS eligible for a paid repair, we'll charge you the standard service cost. Please find the standard service cost for your product in the list below. We'll send an email to let you know if we charge this amount.

Express Replacement Service Fee If your iPhone is covered by AppleCare+, there's no charge for this Express Replacement Service. If your iPhone is not covered by AppleCare+, you will be charged an Express Replacement Service fee of A$ 39. Coverage Based on the information you've provided, we believe that your repair will be covered by the Apple Warranty, an AppleCare agreement, an Apple repair program, or the Australian Consumer Law.

Under the terms of AppleCare+, you have coverage for a limited number of incidents of accidental damage from handling. This service request will use one of those incidents, and you have been charged the following service fee: A$149.00*

• The charge will appear in your card’s online account as Apple Online Store, Apple Online - AUD or apple.com/au.