iCloud issue

Note there's different kinds of "storage". Click on this link to "Learn the difference between your device and iCloud storage, ways to manage your space, and where to buy more if you run out." --> https://support.apple.com/HT206504

Realize that unless you're like me and use your old phone for almost nothing and only have 5 photos on it then the 5 GB free storage provided by Apple is likely to be very inadequate for a modern phone which could have 60+ GB of files on it.

Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232