Macbook Timoing out / Screen going to screensaver or just black randomly

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Level 1

4 points

Macbook Timoing out / Screen going to screensaver or just black randomly

Hi, my new Macbook seems to time out constantly while I'm using it. I'll be typing or watching a video and the screen will randomly go black / go to screen saver mode and the macbook won't respond to any key strokes or mouse use until I close it and reopen it again. It's extremely annoying and definitely shouldn't be happening. Can anyone help please?

MacBook Pro 13″, macOS 10.12

Posted on Sep 20, 2021 8:25 AM

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Answer 1

Tesserax

Level 10

157,824 points

Sep 20, 2021 9:38 AM in response to xenia54

If you purchased this MacBook Pro directly from Apple, you have 14 days to return it for either a full refund or a replacement. If beyond that, we can try helping you do some preliminary troubleshooting, but it may still be better for you to make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look and provide you with your options. Let us know which way you want to proceed?

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Macbook Timoing out / Screen going to screensaver or just black randomly

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