lost phone

If you have AppleCare Plus with theft and loss protection, see this article:--> File an iPhone Theft and Loss Claim - Official Apple Support

Shouldn't be this case, these are the only steps you can perform:--> If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

Regards

Giulio

Hi there,

It sounds that you already have an AppleCare repair in progress. Sadly, we're only volunteers so we cannot check on the status of that repair for you. You will have to contact Apple Support for further assistance - https://getsupport.apple.com/