My Apple ID isn’t pairing with my phone number, causing my FaceTime to not work and my messages to turn green. I have it connected to my email but I’m not sure how to fix the issue

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PaigeLei_ Author

Level 1

4 points

My Apple ID isn’t pairing with my phone number, causing my FaceTime to not work and my messages to turn green. I have it connected to my email but I’m not sure how to fix the issue

How to get my Apple ID to work again

Posted on Sep 20, 2021 4:50 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,221 points

Sep 20, 2021 5:23 PM in response to PaigeLei_

Have you added the number to your Apple ID? Look in the Security section when signed in online. You need to change/add the number on your Apple ID. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.

Apple ID - Manage

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Answer 2

Eric Root

Level 10

685,221 points

Sep 21, 2021 11:31 AM in response to PaigeLei_

See if anything here helps.

Messages or FaceTime - Add or remove your phone number.

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Answer 3

PaigeLei_ Author

Level 1

4 points

Sep 21, 2021 12:44 PM in response to Eric Root

It worked! I had to deleted my email and phone number and reset it! Thank you so much for your help

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Answer 4

PaigeLei_ Author

Level 1

4 points

Sep 21, 2021 10:28 AM in response to Eric Root

Thank you for replying. This is the same number I’ve had and it’s never changed. And it was working fine and then one day it just stopped using my phone number. I’m thinking it’s a carrier issue? Because no one can figure it out and it’s been going on for along time

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