Why has my account been disabled in App Store and iTunes Store, I have tried logging out and back in, changed my password and nothing is working. I have to download an app for work but I can’t because of the occurring problem
iPhone 11, iOS 14
Hello, Xander173.
Thank you for contributing to Apple Support Communities. It sounds like you’ve done some incredible troubleshooting for your disabled account, and you’re looking for guidance on where to go from here. We may be able to get you pointed in the best direction.
Generally, when you see the message that says “Your account has been disabled in the App Store and iTunes” it’s related to an issue with the payment method you have on file for your account and you need to work with an Apple billing specialist directly.
Take a look at your account and see if you can see any obvious reasons they might have disabled your account. Some of these may include:
Change, add, or remove Apple ID payment methods - Apple Support
If your payment method is declined in the App Store or iTunes Store - Apple Support
If you're not able to self solve, this article has a link that will get you where you need to go:
Keep in mind that with the launch of their new iOS/iPadOS and iPhone line-up this week, it is a very busy time of year for Apple, so you may have longer than expected wait times when you contact them.
All Our Best.
Hello, Xander173.
Thank you for contributing to Apple Support Communities. It sounds like you’ve done some incredible troubleshooting for your disabled account, and you’re looking for guidance on where to go from here. We may be able to get you pointed in the best direction.
Generally, when you see the message that says “Your account has been disabled in the App Store and iTunes” it’s related to an issue with the payment method you have on file for your account and you need to work with an Apple billing specialist directly.
Take a look at your account and see if you can see any obvious reasons they might have disabled your account. Some of these may include:
Change, add, or remove Apple ID payment methods - Apple Support
If your payment method is declined in the App Store or iTunes Store - Apple Support
If you're not able to self solve, this article has a link that will get you where you need to go:
Keep in mind that with the launch of their new iOS/iPadOS and iPhone line-up this week, it is a very busy time of year for Apple, so you may have longer than expected wait times when you contact them.
All Our Best.
App Store and iTunes account
