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I’ve recently upgraded my iCloud storage from 5 to 50GB because it couldn’t back up my photos/videos. I still had 10GB left but had the same problem so I upgraded again to 200GB storage and it still doesn’t work! I need help ASAP please as this affects my work
iPhone 12
Hi RLS__,
Thanks for posting in Apple Support Communities.
We understand that you're unable to backup to iCloud. What happens? Do you get an error message? Are you using iCloud Photos to sync photos and videos to iCloud as shown here in Set up and use iCloud Photos? Check that the purchase storage is reflected on your account in Settings > [your name] > iCloud.
Be sure you're connected to a stable Wi-Fi network. Check out additional steps in If you can't back up to iCloud.
Regards.
RLS__ ,
Restart your iPhone. If this continues, toggle Wi-Fi off and back on in Settings. Allow the photos time to try string. If this persists, go to Settings > [your name] > iCloud > Photos and toggle iCloud Photos off and back on. You can choose to keep your photos. This will force the photos to sync to iCloud again.
Regards.
Hi
I’ve just checked those things and the website link but hasn’t worked.
It comes up with ‘manage storage’ and that I haven’t got enough storage to upload them to iCloud.
Icloud storage
