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shanika225 Author

Level 1

5 points

My Face ID won’t work after I updated my phone

my Face recognition is not working after updating my iPhone

iPhone XR, iOS 15

Posted on Sep 21, 2021 12:53 PM

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Top-ranking reply

Level 4

1,205 points

Posted on Sep 21, 2021 12:56 PM

Check here:

If Face ID isn't working on your iPhone or iPad Pro - Apple Official Support

Or if you receive an alert stating that Face ID has been disabled:

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Official Support

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2 replies

Top-ranking reply

Level 4

1,205 points

Sep 21, 2021 12:56 PM in response to shanika225

Check here:

If Face ID isn't working on your iPhone or iPad Pro - Apple Official Support

Or if you receive an alert stating that Face ID has been disabled:

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Official Support

Reply

Sep 21, 2021 4:40 PM in response to FinTGM

This issue is happening with several users after 14.7 upgrade was pushed and I don’t understand why apple support cannot cover this. i went to store today and they are charging $600 for this issue. just because we are out of warranty they are charging. I would say this is improper testing of software before pushing on the devices.

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My Face ID won’t work after I updated my phone

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