Money doesn’t appear on my balance

I had someone send me $80 through Apple Pay and it shows how they sent it and I received it but it doesn’t show on my Apple Cash balance and when I try to transfer it to my bank it says I have 0$ to transfer when I have just received the $80 that doesn’t appear in my balance .

iPhone X, iOS 14

Posted on Sep 21, 2021 1:34 PM

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Question marked as Top-ranking reply

Posted on Sep 22, 2021 11:02 AM

Hello emerson120,


Thank you for posting in the Apple Support Communities. We're here for you.


To be sure, do you automatically or manually accept payments? If you have "Manually Accept Payments" checked in the Wallet app, then you have to manually accept the money. Check out the section "Automatically or manually accept payments" in this support document to learn more. Keep in mind that you have 7 days to accept the money.

Send and receive money with Apple Pay


Once money is in your Apple Cash balance, then you can take these steps to transfer the funds to your bank:

Transfer money in Apple Cash to your bank account or debit card


We hope this information is useful. Kind regards.

1 reply
Question marked as Top-ranking reply

Sep 22, 2021 11:02 AM in response to emerson120

Hello emerson120,


Thank you for posting in the Apple Support Communities. We're here for you.


To be sure, do you automatically or manually accept payments? If you have "Manually Accept Payments" checked in the Wallet app, then you have to manually accept the money. Check out the section "Automatically or manually accept payments" in this support document to learn more. Keep in mind that you have 7 days to accept the money.

Send and receive money with Apple Pay


Once money is in your Apple Cash balance, then you can take these steps to transfer the funds to your bank:

Transfer money in Apple Cash to your bank account or debit card


We hope this information is useful. Kind regards.

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Money doesn’t appear on my balance

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