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Apple usual refunds purchases made by a minor without permission, but it’s saying my request isn’t eligible, why is that??

My cousin bought around $100 worth of in game stuff on my phone without permission on my Apple ID. I heard Apple refunds you when a minor makes a purchase without permission, but after 2 appeals both times it said I’m not eligible, and I want to know why.

iPhone XS Max, iOS 14

Posted on Sep 21, 2021 3:05 PM

Reply
Question marked as Apple recommended

The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232


Require a password for App Store and iTunes purchases

https://support.apple.com/HT204030

Posted on Sep 21, 2021 3:12 PM

2 replies
Question marked as Apple recommended

Sep 21, 2021 3:12 PM in response to FroggyBoii

The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232


Require a password for App Store and iTunes purchases

https://support.apple.com/HT204030

Sep 21, 2021 3:26 PM in response to FroggyBoii

The reality is there are no fixed rules as to when refunds are given other than they are an exception. There is nothing about refunds being favored for children purchasing things other than likely that is the most common scenario for people asking for large refunds. Apple wants customers to be happy and will be understanding -- to a certain extent. Apple does not define "refund abuse" but I could see this reflecting frequency and size of refunds being requested. If you have asked for too many refunds Apple may be deciding enough is enough. I know you won't like hearing that. I don't work for Apple so I can just be frank. I am just a consumer like you and from seeing many posts like yours here that's what I have observed over the years.

Apple usual refunds purchases made by a minor without permission, but it’s saying my request isn’t eligible, why is that??

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