my face id is grey and wont let me hook it up

kiera95 Said:

"my face id is grey and wont let me hook it up: when i go in my setting to 'Face id and passwords' where im supposed to be able to hook up my face id all the information is grey and i cant click on nothing"

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For Troubleshooting Tips, Visit these Links:

• If Face ID isn't Working on your iPhone or iPad Pro - Apple Support

• If you can't Make a FaceTime Call on your iPhone, iPad, or iPod touch - Apple Support

• If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support

• If you Experience an Error when Trying to Activate iMessage or FaceTime - Apple Support

kiera95 Said:

"my face id is grey and wont let me hook it up: when i go in my setting to 'Face id and passwords' where im supposed to be able to hook up my face id all the information is grey and i cant click on nothing"

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Greyed-Out?:

Reset the Home Screen Layout

Go Here: Move and organize apps on iPhone - Apple Support

Scroll to: Reset the Home Screen and Apps to their Original Layout

1. Go to: Settings
2. Tap: General
3. Tap: Reset
4. Tap: Reset Home Screen Layout