You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPad says no internet connection but my iPhone is connected.

Why will my iPad not connect to the internet but my iPhone does?

iPad, iPadOS 13

Posted on Sep 21, 2021 9:05 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2021 4:44 PM

Thank you so much!!! It was the VPN

7 replies

Sep 22, 2021 4:14 PM in response to joyfromcotter

Many reports here of iPads that will not connect to WiFi/Internet after the iPadOS 15 upgrade, no matter what is tried.

Possibly a bug.



Try everything listed below.


After any iOS/iPadOS upgrade/update, you should ALWAYS perform a simple hard reset of your Apple mobile device.


For older iPad models with a Home button, do a simple hard reset of your iPad by holding down both the Home and sleep/wake/power button simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.


OR


For much newer, larger screen iPad models, without a Home button, try the new simple hard reset procedure for the new 2018/2020/2021 iPad Pros and the 2020 iPad Air 4 models.


1. Press and release the volume up button.


2. Then immediately press and release the volume down button.


3. Then, press and hold the single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.


Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.


Use a VPN? Try, temporarily, disabling the VPN


Then, do a simple reset of the Home wireless/WiFi network MODEM/router box by unplugging from power for 15-20 seconds, or so.

Then re-plug into power and let the MODEM/router box simply re-cycle itself.



Best of Luck to You!

My iPad says no internet connection but my iPhone is connected.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.