iPhone has activation lock

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GeloGarcia Author

Level 1

5 points

iPhone has activation lock

tried to reset my iphone 11 and it has the activation lock

i was able to connect to wifi and it says "This Apple ID ******** cannot be used to unlock this ipad"

the hint is g*********@gmail.com

that is correct and matches my email/icloud account.

i can login to icloud.com but there's no option for "my devices"

this is the only email address i've ever had.

it is not a wrong password, if i purposely type the wrong password, it tells me its a wrong password

it literally just does not like the apple id even though its the only apple ID i've ever had and used for this ipad

i connected to itunes and made sure the iphone 11 pro is fully up to date

i tried to restore but it comes back on and asks for the apple id & password and then returns the same message that i cant use this apple id to unlock this iphone 11 pro

i tried restoring it from recovery mode and its the same issue

i don't understand...

[Re-Titled by Moderator]

Posted on Sep 22, 2021 4:02 AM

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Answer 1

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Limnos

Level 10

412,621 points

Sep 22, 2021 5:44 AM in response to GeloGarcia

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365

For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441

Here are additional resources:

Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487

If necessary and you are willing to wait, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

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iPhone has activation lock

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