I subscribed to viu but still gettings ads and asking me to subscribe. Why is it like that?

Hi there Tackylove09,

We'd like to help however we can regarding your Viu subscription.

From your screenshot, we do not see any advertisements. What we see is the prompt notifying you of the change in the subscription in December. We also see in the background there's a promotional discount for the first three months of this subscription. Currently, everything looks like expected behavior.

Let's confirm a few things:

1. What exactly leads you to believe there's an issue occurring? The more details you provide, the better equipped we'll be to help.
2. Which iPhone model are you using?
3. If you have a compatible model, the latest version is iOS 15. You can verify this within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.

We look forward to hearing back from you about these details. Take care!