iMessage won't let me add a number to group message

CMcadams,

Thanks for the additional details.

If you're also unable to send and receive iMessages to this contact, it is likely an issue on their end.

The first thing we'd recommend checking is if iMessage is enabled on their device. Under Settings > Messages, iMessage should be toggled on, and have either a phone number or an Apple ID email populated in the "Send & Receive" field.

If that is already toggled on, given they're company phones, ensure that there is not some sort of restriction or profile from the company preventing this contact from enabling or using iMessage. Restrictions can be checked under Settings > Screen Time > Content & Privacy Restrictions.

As to profiles, if there is a profile installed on the iPhone, his device would have an option for Settings > General > Profiles or Profiles & Device Management. That option won't show if a profile isn't installed.

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If a profile is there, at that point he may need to reach out to the company to see about having it tweaked or if this is expected.

Let us know if this resolves the issue, or if you have any further questions.

Take care.

Hi CMcadams,

We see you're unable to add a member to a group iMessage.

To clarify, you're able to select the option to "Add Contact" under the groups Info section, but after entering their info, you're unable to save it by clicking Done?

If so, are you able to send and receive texts from this contact via iMessage independently? Or do they default to SMS (green colored bubbles)?

Take a look over the tips for adding and removing people from Messages groups and if you're still having issues adding the contact, let us know.

• Add and remove people in group text messages on your iPhone, iPad, or iPod touch

Cheers!