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tetch225 Author

Level 1

4 points

Black Screen

Have any of you encountered any issues on the display of 2019 macbook? I had mine for only 16 months, VERY lightly used, did not drop it, did not even transport it, no way could I have mishandled it, then just one day, it decided to display a black screen with a very faint green line in the middle. Support says it is a display issue (without any explanation what could have caused it) and it being out of warranty, they cannot do anything but charge me ~Usd900 for a cracked display that for sure was not my fault. Extremely disappointed with the “quality” of this. I’ve had cheaper laptops which lasted me at least 4 years.

Posted on Sep 23, 2021 1:19 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

189,162 points

Posted on Sep 27, 2021 9:03 AM

tetch225 wrote:

Have any of you encountered any issues on the display of 2019 macbook? I had mine for only 16 months, VERY lightly used, did not drop it, did not even transport it, no way could I have mishandled it, then just one day, it decided to display a black screen with a very faint green line in the middle. Support says it is a display issue (without any explanation what could have caused it) and it being out of warranty, they cannot do anything but charge me ~Usd900 for a cracked display that for sure was not my fault. Extremely disappointed with the “quality” of this. I’ve had cheaper laptops which lasted me at least 4 years.

If your Mac starts up to a blank screen (white, black, gray, or blue)

https://support.apple.com/en-us/HT210905

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

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