my phone won’t update
My phone says it needs the IOS 14.8 update and when i try do it it always says an error occurred trying to update. then it says the IOS 15 update won’t work. what do i do??
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User profile for user:
Brandon_J_321
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Community Specialist
Hello there alyssa_lynn,
We see you're looking to update your iPhone, but getting an error that the download isn't completing. Let's take a look into a few options to resolve this.
Try using a different Wi-Fi network if you have one available to see if that helps. In addition to this, if you have an update downloaded already, you'll want to check out the section labeled "Remove and download the update again" of the following resource. Be sure to review each of the steps to see if they will help as well:
If your iPhone, iPad or iPod touch won’t update
If that doesn't help, let's work through the steps shown via the following resource to see if that helps to install the latest iOS version for you:
If you see an error when you update or restore your iPhone, iPad, or iPod
If you see that you're still unable to update, let us know what else is occurring. If you have an issue updating via a computer, let us know what the error message shows.
Have a great day!