Hello Abdulla316,
Thanks for reaching out to Apple Support Communities. It sounds like you have a question about a recent pre-order. We're happy to provide some information to assist.
If you still haven't received an update or are unable to check the status using the website here: Shopping Help
You can reach out to the Apple Online Store support in your region. Check out the page here for contact information: Contacting Apple - Sales and Product Inquiries Be sure the country/region in the bottom right corner of the page is set correctly. If you need to change it, click and select your appropriate region.
Cheers!