what is error -1

I keep getting unknown error occurred (-1) when I try to restore my iPhone

iPhone 11, iOS 14

Posted on Sep 24, 2021 12:02 AM

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1 reply

Sep 25, 2021 8:57 AM in response to lorelai16

Hi lorelai16,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with restoring your iPhone and seeing error code (-1). We're happy to provide some information to assist.


The article here goes over possible error codes and reasons: iOS update and restore errors

For error code 1, it's possible there is a hardware issue as the category states:


Check your hardware


If you see error 53, use these steps.


If you see one of the errors below, you might have a hardware issue:

  • 1, 3, 11, 12, 13, 16
  • 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
  • 1002, 1004, 1011, 1012, 1014, 1667, 1669


Here's what to check. Try again after each step:

  1. If iTunes is already open, quit and reopen it.
  2. Check your third-party security software.
  3. Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your device.
  4. Check for outdated or modified software

If you still see the error, contact Apple Support.


Be sure to complete the steps and test. If the issue continues you can use the link to Contact Apple Support or reach out using a list of telephone numbers by region here: Contact Apple for support and service


Take care!

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what is error -1

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