App Store asking for password rather than using Face ID

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Level 1

23 points

App Store asking for password rather than using Face ID

My App Store is asking for my password rather than using Face ID, even in the case of free apps. I’ve tried disabling and re-enabling use Face ID for “ITunes and App Store” and it hasn’t changed anything.

I’ve migrated from an iPhone 11 Pro Max to an iPhone 13 Pro today. The 11 was running iOS 15 and had been working with Face ID in the App Store for 2 years.

Face ID works perfectly well for unlock, apps, Apple ID sign-in etc. but just isn’t appearing as an option in the App Store.

Any help greatly appreciated.

(note, selected iPhone 12 below as the 13 isn’t yet in the list)

iPhone 12 Pro

Posted on Sep 24, 2021 1:52 PM

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Answer 1

Lissy_12

Community Specialist

Sep 26, 2021 6:49 AM in response to Cragz

Hi Cragz,

We understand you're not able to disable the require a password feature for the App Store on your iPhone. To start, we recommend checking any additional settings as listed in the following article:

Require a password for App Store and iTunes purchases

Hope this helps!

Have a great day.

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Answer 2

Cragz Author

Level 1

23 points

Sep 27, 2021 12:06 PM in response to Lissy_12

Hi Lissy,

Thanks for the link - I've checked and whilst I have "Always Require Password" checked for "when purchasing", I also have "Require password" set to OFF for "Free Downloads".

I can confirm the issue still exists when I'm attempting to download something that's free.

I wouldn't actually mind that, however, if the phone allowed me to use Face ID rather than a password when purchasing. I've been using Face ID for this purpose instead of a password for the last 4 years over two previous phones.

Many thanks,

Craig

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Answer 3

Lissy_12

Community Specialist

Sep 27, 2021 1:20 PM in response to Cragz

Cragz,

Thank you for those additional details. We recommend that you reach out to Apple Support directly. Please reach out here:

Get Support

Thanks.

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App Store asking for password rather than using Face ID

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