Impossible from Italy to reset security questions/answers.

Question

Level 1

4 points

Impossible from Italy to reset security questions/answers.

If I go in the support page and try the flow to reset the security questions/answers (forgot), it says:

We do not have sufficient information to reset your security questions.

If I follow the instructions contained in an other thread and go here https://support.apple.com/en-us/HT204169 or here https://www.apple.com/emea/support/itunes/contact.html, Italy has this block:

Italy

Every link redirects me in the same page to restart the flow and again: We do not have sufficient information to reset your security questions.

No real support there, no chat, no phones.

How is this possible? This is very frustrating!!

MacBook Pro 15″, macOS 11.1

Posted on Sep 25, 2021 1:43 AM

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Answer 1

Limnos

Level 10

426,431 points

Sep 25, 2021 6:28 AM in response to mattia44

"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485

If you see the message "not sufficient information" see if at this stage you can still sign up for Two Factor Authentication:

Two-factor authentication for Apple ID --> https://support.apple.com/HT204915

If you cannot resolve the issue by signing up for Two Factor Authentication, "Contact Apple for help with Apple ID account security"; click here --> https://support.apple.com/HT204169

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Answer 2

mattia44 Author

Level 1

4 points

Sep 27, 2021 12:16 AM in response to mattia44

After I open this thread, I retried another time and this time message has changed, giving me a screen with a form where I can sign to be contacted by the support. Support contacted me by phone and now it's all resolved. I didn't understand why retrying several times the result screen changes.

Thanks

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Impossible from Italy to reset security questions/answers.

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