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HI There I am putting in the correct serial number, however it says its not for this product.

I need to speak with support, it won't let me get through until the correct serial number is unopened but I have given the correct serial number

MacBook Air 13″, macOS 11.6

Posted on Sep 25, 2021 3:31 AM

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Posted on Sep 25, 2021 4:00 AM

When you check the serial number elsewhere, with Apple, does it show correct?


• Check Your Service and Support Coverage - Apple Support

https://checkcoverage.apple.com/


If the numbers don't match, or other issues cause failures,

contact Apple support; one of their portals that may work:

• Get Support: https://getsupport.apple.com/

• Contact - Official Apple Support: https://support.apple.com/contact


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Question marked as Best reply

Sep 25, 2021 4:00 AM in response to ImanShayna

When you check the serial number elsewhere, with Apple, does it show correct?


• Check Your Service and Support Coverage - Apple Support

https://checkcoverage.apple.com/


If the numbers don't match, or other issues cause failures,

contact Apple support; one of their portals that may work:

• Get Support: https://getsupport.apple.com/

• Contact - Official Apple Support: https://support.apple.com/contact


Sep 25, 2021 7:24 AM in response to ImanShayna

The Serial Number on the computer is normally on the Bottom near the hinge where the base ( computer ) connects to Display ( screen ). It is usually in very tiny lettering. That or on the Original Apple Box it came in.


Further, log into https://appleid.apple.com/ with your Apple IS and Password and the device is associated with your account - it will show the device and Serial Number.

HI There I am putting in the correct serial number, however it says its not for this product.

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