New iOS 15, emails has spam folder grayed out?

New iOS 15, emails has spam folder grayed out?


Posted on Sep 25, 2021 9:18 AM

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1 reply

Sep 26, 2021 1:37 PM in response to GrayedOutScamedEmails

Hello GrayedOutScamedEmails,


We see you're having issues with your Spam folder being greyed out after updating iOS. We'd be happy to help.


Are you just trying to access the Junk/Spam folder or are you trying to move emails to it?

Is this happening with just one email account, or multiple email accounts (if you have more than one)?


Some things to try would include forcing the Mail app to close, and relaunch it: Close an app on your iPhone or iPod touch

You can also try restarting the device as well.


If you're using a business/enterprise email address, also try checking with your company to see if there are restrictions in place.


If you're trying to just move the email to the 'Junk' mailbox, try swiping left on the email, tap More, and tap Move to Junk.



Take care.

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New iOS 15, emails has spam folder grayed out?

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