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Apple Watch Pairing Failure When Transferring Iphone

There's an error when I was unpairing my apple watch. The old phone isn't erased. After I clicked on "unpair," all data disappeared from my Watch app on the old phone. However, when I was trying to pair it with my new phone, it says that the watch need to be unpaired from the old phone. It seems like the watch is stuck in the middle, and neither phone could pair with it. How do I solve this problem?

Apple Watch

Posted on Sep 25, 2021 8:45 PM

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Question marked as Top-ranking reply

Posted on Sep 25, 2021 8:49 PM

Hey there! Sorry to hear you are having trouble with your Apple watch. Of course, we can fix this with a simple factory reset (Notice. This will erase all data on your Apple Watch.) I also do recommend that you check for updates once you pair to your new phone. You can see how to do this here


In order to perform a factory reset, just follow the steps below:


  1. Open the Settings app on your Apple Watch.
  2. Go to General > Reset, tap Erase All Content and Settings, then enter your passcode.
  3. If you have an Apple Watch with a cellular plan, you’re offered two options—Erase All and Erase All & Keep Plan. To completely erase your Apple Watch, choose Erase All. If you want to erase and then restore it with your cellular plan in place, choose Erase All & Keep Plan.

You can also open the Apple Watch app on your iPhone, tap My Watch, go to General > Reset, then tap Erase Apple Watch Content and Settings.

If you can’t access the Settings app on your Apple Watch because you’ve forgotten your passcode, put your Apple Watch on its charger, then press and hold the side button until you see Power Off. Press and hold the Digital Crown, then tap Reset.

After the reset finishes and your Apple Watch restarts, you need to pair your Apple Watch with your iPhone again—open the Apple Watch app on your iPhone, then follow the instructions shown on your iPhone and Apple Watch.


Taken from: https://support.apple.com/guide/watch/erase-apple-watch-apd4ad3571d9/watchos#:~:text=Open%20the%20Settings%20app%20on,and%20Erase%20All%20%26%20Keep%20Plan.

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3 replies
Question marked as Top-ranking reply

Sep 25, 2021 8:49 PM in response to ClaireXu

Hey there! Sorry to hear you are having trouble with your Apple watch. Of course, we can fix this with a simple factory reset (Notice. This will erase all data on your Apple Watch.) I also do recommend that you check for updates once you pair to your new phone. You can see how to do this here


In order to perform a factory reset, just follow the steps below:


  1. Open the Settings app on your Apple Watch.
  2. Go to General > Reset, tap Erase All Content and Settings, then enter your passcode.
  3. If you have an Apple Watch with a cellular plan, you’re offered two options—Erase All and Erase All & Keep Plan. To completely erase your Apple Watch, choose Erase All. If you want to erase and then restore it with your cellular plan in place, choose Erase All & Keep Plan.

You can also open the Apple Watch app on your iPhone, tap My Watch, go to General > Reset, then tap Erase Apple Watch Content and Settings.

If you can’t access the Settings app on your Apple Watch because you’ve forgotten your passcode, put your Apple Watch on its charger, then press and hold the side button until you see Power Off. Press and hold the Digital Crown, then tap Reset.

After the reset finishes and your Apple Watch restarts, you need to pair your Apple Watch with your iPhone again—open the Apple Watch app on your iPhone, then follow the instructions shown on your iPhone and Apple Watch.


Taken from: https://support.apple.com/guide/watch/erase-apple-watch-apd4ad3571d9/watchos#:~:text=Open%20the%20Settings%20app%20on,and%20Erase%20All%20%26%20Keep%20Plan.

Sep 26, 2021 1:03 AM in response to ClaireXu

From a web browser,sign in to iCloud.com with your Apple ID.

Go to Find iPhone.

Click All Devices at the top of the screen.

Click your Apple Watch.

Click Erase [device]. Select Next until the device is erased.

Click Remove from Account.


And you don't lose any data.

Apple Watch Pairing Failure When Transferring Iphone

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