Apple wallet/pay issue
Why do I have this message under my Apple Card/Apple wallet?
iPhone 11 Pro, iOS 15
Question marked as
Apple Cash issues
- If you send someone money through Apple Cash and they do not accept it the payment will expire after several business days and then return to your Apple Cash several business days after that.
- If your Apple Cash is locked or restricted you must go here to start the lengthy process of getting it unlocked or the short process to get it unrestricted - If your Apple Cash account is restricted or locked - Apple Support
Go to your Apple Cash card
- iPhone: Open the Wallet app, then tap your Apple Cash card.
- iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
- Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.
You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen steps. Learn more about identity verification.
- If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.1
- If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.