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How do I refresh an iPad that was previously owned by a deceased individual who left no information regarding use?

I have an older version of an iPad, possibly purchased 2012. 16GB, I don’t have any personal information that can open it up. How do I open the iPad to change the essential information to allow this to be a usable iPad

iPad Pro 9.7-inch WiFi, Cellular

Posted on Sep 26, 2021 3:18 PM

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Question marked as Top-ranking reply

Posted on Sep 26, 2021 4:13 PM

Hi there! I am sorry to hear about your loss. I lost someone close to me too. Apple can get the iPad unlocked under certain circumstances. This article below explains what you will need and how they can assist you:


https://support.apple.com/en-us/HT208510

3 replies

How do I refresh an iPad that was previously owned by a deceased individual who left no information regarding use?

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