having issues with shows not loading with my apple tv app when watching on the tv. No issues with it on other devices like laptop or phone. No issues with other streaming services while watching on the tv. What could it be?

Question

having issues with shows not loading with my apple tv app when watching on the tv. No issues with it on other devices like laptop or phone. No issues with other streaming services while watching on the tv. What could it be?

Having issues with shows not loading with my apple tv app when watching on the tv (it did not happen before). No issues with app on other devices like laptop or phone. No issues with other streaming services while watching on the tv. What could it be? BTW I had to pick a device in order to move ahead. This is not about Mac OS X Server or whatever that is. It is my TV on which I stream Hulu, Amazon Prime, Netflix, HBO and Apple TV App. The latter is the one I am having issues. Please help. TIA

Mac OS X Server

Posted on Sep 26, 2021 4:50 PM

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Answer 1

Jeff_W.

Community Specialist

Sep 27, 2021 2:49 PM in response to notcomputersavvy71

Hello Notcomputersavvy71,

It sounds like your Apple TV app isn't working as expected. We understand how important this is to you and we are here to help.

Let's try all of the steps outlined here: If you can't watch or stream movies and TV shows in the Apple TV app

If the issue persists, can you provide a few more details? Which TV are you using with Apple TV? Are you able to remove and reinstall the app? Also, is your TV's software currently up to date?

Cheers!

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Answer 2

Sep 27, 2021 3:08 PM in response to Jeff_W.

Thanks for getting back to me Jeff. I saw the steps in the hyper-link you sent. In the settings for my Fire Stick, it is set up for Apps to update automatically. The rest does not seem to apply to me. I will try to remove and reinstall the app. First I have to read up on how to do that.

The TV is a 2016 Vizio model M70-C3. Not sure how I would update my TV's software. But, like I said in my original message/question, I can watch other streaming services without issue. And, I can watch Apple TV app on my MacBook Air no problem. Just not on the TV which is a bummer.

Thanks for your time and consideration. If you have any other advise, I welcome it.

Sincerely,

Giselle

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Answer 3

judysings

Community Specialist

Sep 27, 2021 3:40 PM in response to notcomputersavvy71

Notcomputersavvy71,

Thank you for those details.

Since you are using a Fire Stick, you don't have to worry about making sure that the TV is up to date as long as the Fire stick is up to date.

Let's also try to sign out of your Apple account on the Fire Stick and signing back in.

Let us know if anything changes.

Take Care!

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Answer 4

Sep 27, 2021 4:50 PM in response to Jeff_W.

Hi Jeff. Just removed app and re-installed it on the tv and that did not work. It is pretty frustrating. Not sure why all other streaming platforms work on my TV and not the Apple TV App. Yet it works on my MacBook Air or on my husband's phone....

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Answer 5

karina184

Community Specialist

Sep 28, 2021 6:45 AM in response to notcomputersavvy71

Notcomputersavvy71,

Thanks for clarifying.

We would recommend reaching out to Fire TV Support here: Fire TV Support

If the issue persists, then you can contact Apple Directly. You can reach them here: Get Support

They can take a closer look and check on available options.

Cheers!

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Answer 6

Sep 28, 2021 11:16 AM in response to karina184

Have the same issue. Spent 45 minutes on the phone with support and they failed to to mention that Apple just pushed out its TVOS 15.0 update on September 20th. Hundred bucks it's the update that has caused the problem. I had no issues prior to the update and now both TVs can't stream video from the app (one Samsung and one Vizio). Works on my iphone though.

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Answer 7

DouglasW

Level 1

8 points

Sep 28, 2021 4:36 PM in response to notcomputersavvy71

I’m having the exact same issue. I’m subscribed to Amazon Prime and began watching The Expanse on the Apple TV app on my iPad Air 4th gen.

i attempted to continue where I left off this evening on my LG OLED C9 on the Apple TV SmartTV app, ver. 05.10.25 and not only does it not show up as “play next” but only gives me an option to pay for the show.

Whats the deal here?

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Answer 8

Sep 27, 2021 4:49 PM in response to judysings

Thanks Judy. Thanks for the info. I had already tried signing out and then signing back in but it did not work. Removing app and re-installing did not work either. I am so frustrated.

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Answer 9

Sep 28, 2021 11:38 AM in response to appletv_troubles

So did they resolve your issue or you just won't be able to use the Apple TV app on your tv's like me?

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Answer 10

Sep 28, 2021 12:50 PM in response to karina184

Thanks. I will try as soon as I can find the time to deal with that.

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having issues with shows not loading with my apple tv app when watching on the tv. No issues with it on other devices like laptop or phone. No issues with other streaming services while watching on the tv. What could it be?

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