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Level 1

4 points

how do i restore my apple 12

my apple 12 is completely frozen. I try pressing volume up volume down and then home button and then the apple shows up and nothing more

iPhone 12, iOS 14

Posted on Sep 26, 2021 6:00 PM

Top-ranking reply

Level 6

16,076 points

Posted on Sep 26, 2021 6:02 PM

Please see the steps on the following help article, most importantly steps 4 and 5 as it sounds like you haven't completed these yet.

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