Safari wont open

Question

Level 1

6 points

Safari wont open

I have tried numerous times to open safari but it flashes on the screen and won’t open. I get a message saying that my problem will be sent to Apple. It is a really long message and I don’t understand it. This is the start of the message -

Process: Safari [871]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Version: 15.0 (16612.1.29.41.4)

Build Info: Safari-7612001029041004~8 (612A78a)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Safari [871]

User ID: 501

Date/Time: 2021-09-27 15:33:58.193 +1000

OS Version: macOS 11.6 (20G165)

Report Version: 12

Anonymous UUID: 924FF881-51F9-CC0A-DD75-6266D966A516

Time Awake Since Boot: 600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4

Termination Reason: Namespace SIGNAL, Code 0x4

Terminating Process: exc handler [871]

Application Specific Information:

Crashing on exception: <UnifiedTabBarButton: 0x7f8248064270>: invalid parameter not satisfying: isfinite(newOrigin.x)

Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff206551db __exceptionPreprocess + 242

1 libobjc.A.dylib 0x00007fff2038ed92 objc_exception_throw + 48

2 CoreFoundation 0x00007fff2067e352 +[NSException raise:format:arguments:] + 88

3 Foundation 0x00007fff2143d4d2 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 191

4 AppKit 0x00007fff22e1df07 -[NSView setFrameOrigin:] + 1642

5 AppKit 0x00007fff22e281bc -[NSView setFrame:] + 394

6 Safari 0x000000010b49e174 __40-[UnifiedTabBar _layoutButtonsAnimated:]_block_invoke + 777

7 CoreFoundation 0x00007fff205cf5f7 __NSARRAY_IS_CALLING_OUT_TO_A_BLOCK__ + 7

8 CoreFoundation 0x00007fff205d3763 __NSArrayEnumerate + 848

9 Safari 0x000000010b49dce9 -[UnifiedTabBar _layoutButtonsAnimated:] + 542

iMac 27″, macOS 11.5

Posted on Sep 27, 2021 4:25 AM

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Answer 1

Best reply

Ronasara

Level 6

14,631 points

Sep 27, 2021 10:46 AM in response to gullianbinet

There have recently been many reports of a broad range of new problems on this support site about the latest release of Safari v15. It is included in the downloads for Big Sur and Catalina. If you are experiencing these problems, you can use another browser such as Firefox or Chrome and they will work for you until a newer version of Safari is released.

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Answer 2

Cres-412

Level 1

8 points

Oct 18, 2021 7:44 AM in response to gullianbinet

I've been having the same problem with v.15 for about two weeks now. It began after I inadvertently turned on two different 1Password extensions in the Safari Extensions Menu. As soon as I start the browser, it flashes and disappears. Initially, the crash reports listed the two 1Password extensions and a mention of "undefined", which I took to mean there was a conflict in the Extension Manager. Luckily Safari opened again just once, letting me deselect both extensions. After that it went on crashing. More recently, though, the crash reports start like this: "The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`. For more details, please visit https://support.apple.com/kb/HT208050," and the reference to the undefined extensions is gone. So I still can't open Safari in the Mac user account where this happened, but fortunately the problem seems to be confined to that specific user account. As soon as I switch to another account on the same Mac, the problem is gone, so there is a workaround of sorts.

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Answer 3

gullianbinet Author

Level 1

6 points

Sep 27, 2021 2:14 PM in response to Ronasara

thanks I thought this had resolved my issue, I am not able to download or use Google Chrome or Firefox. Anytime I try to open a website or try to open either of these I get the same problem message flash up on my screen. So in short I can’t open a website at all

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Answer 4

Ronasara

Level 6

14,631 points

Sep 27, 2021 2:56 PM in response to gullianbinet

You said "I am not able to download or use Google Chrome or Firefox." do you mean that you are not allowed to or that it doesn't work? Downloading and installing a different browser is quite simple. Could you please explain?

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Answer 5

gullianbinet Author

Level 1

6 points

Sep 27, 2021 4:05 PM in response to Ronasara

Hi, I understand it is easy to download them but my Mac won’t allow me to access any websites at all. I have typed in a web address (google, to be able to download the browser) into messenger and tried clicking on it but the same problem message comes up and no website comes up. I’m not sure how else to describe this.

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Answer 6

Ronasara

Level 6

14,631 points

Sep 27, 2021 4:32 PM in response to gullianbinet

Now I understand. Since Safari doesn't work, you can't do the download. Here is what you might do. Have someone else download the installer DMG file for a Mac and place it on a USB flash drive. Then you can insert the drive in your Mac to install the browser file. Once you have it installed, then you can access the internet's web pages. Good luck.

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Answer 7

gullianbinet Author

Level 1

6 points

Sep 27, 2021 9:29 PM in response to Ronasara

Many thanks, I will try this. Thanks for your help

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Answer 8

gullianbinet Author

Level 1

6 points

Sep 29, 2021 3:33 AM in response to gullianbinet

Hi, just wondered if there was any way you could organise to get the installer DMG file sent to me?

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Answer 9

Ronasara

Level 6

14,631 points

Sep 29, 2021 9:12 AM in response to gullianbinet

Right after I postdate you I found out that you can download the Firefox app from the Apple App store. You do not need a browser to access the App store. That should be an easy way to get Firefox.

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Answer 10

Oct 3, 2021 1:46 PM in response to gullianbinet

I have this issue as well and I don’t consider downloading a third-party app as a resolution.

when Apple, acknowledges this is an issue and comes up with a fix can you let us know?

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Safari wont open

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