Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problem software update IOS15

i can't install iOS 15 update on my phone (aple iphone xs). during the download process, the 1/4 edge stops and it also writes that it cannot download… there is plenty of space on the device.

Posted on Sep 27, 2021 10:52 PM

Reply
4 replies

Sep 28, 2021 7:33 PM in response to dénes272

dénes272 Said:

"Problem software update IOS15: i can't install iOS 15 update on my phone (aple iphone xs). during the download process, the 1/4 edge stops and it also writes that it cannot download… there is plenty of space on the device."

-------


Why the Issue?:

There is an error connecting to Apple's servers.


To Check for Updates:

Use a Computer and Ethernet:

Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet.  Go Here: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple

Problem software update IOS15

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.