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Could not mount “AppleAPFSMedia”. (com.apple.DiskManagement.disenter error 49217.)

how can I recover the data on this external drive, a pretty new WD passport for Mac. Only running via USB but not mounting, help please! thanks

iMac 21.5″, macOS 11.6

Posted on Sep 28, 2021 2:26 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2021 11:15 AM

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


The Safe Mode boot is totally benign and a good first fix attempt to try for many problems.


How was the WD My Passport drive formatted?

Did it come with some software that you installed?

Have you installed or run any "cleaning", "optimizing", "speed-up" or anti-virus apps on your Mac?


6 replies
Question marked as Top-ranking reply

Sep 28, 2021 11:15 AM in response to samatseahouse

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


The Safe Mode boot is totally benign and a good first fix attempt to try for many problems.


How was the WD My Passport drive formatted?

Did it come with some software that you installed?

Have you installed or run any "cleaning", "optimizing", "speed-up" or anti-virus apps on your Mac?


Could not mount “AppleAPFSMedia”. (com.apple.DiskManagement.disenter error 49217.)

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