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WiFi

Cannot get my ipad connected to wifi. I have tried resetting my network



Posted on Sep 28, 2021 5:57 AM

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Question marked as Best reply

Posted on Sep 28, 2021 6:08 AM

Are you having difficulties connecting to your WiFi network - or are you connected to WiFi (the icon shows a good WiFi signal) but have difficulties connecting to the internet? These are two different issues.


If your issue is actually connecting to WiFi:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


You may also need to check your Router’s WiFi settings:

Recommended settings for Wi-Fi routers and access points - Apple Support


If you can connect to WiFi, but cannot connect to the internet, the problem is unlikely to be WiFi per-se, but more likely a problem obtaining a valid IP Address for your iPad from your WiFi network.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and may need to be temporarily disabled.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

1 reply
Question marked as Best reply

Sep 28, 2021 6:08 AM in response to bust-me

Are you having difficulties connecting to your WiFi network - or are you connected to WiFi (the icon shows a good WiFi signal) but have difficulties connecting to the internet? These are two different issues.


If your issue is actually connecting to WiFi:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


You may also need to check your Router’s WiFi settings:

Recommended settings for Wi-Fi routers and access points - Apple Support


If you can connect to WiFi, but cannot connect to the internet, the problem is unlikely to be WiFi per-se, but more likely a problem obtaining a valid IP Address for your iPad from your WiFi network.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and may need to be temporarily disabled.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

WiFi

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