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SOMETHING HAS CHANGED ABOUT HOW SAFARI LAYS OUT WINDOWS. THIS PAGE WORKS FINE IN FIREFOX. FIRST IMAGE IS SAFARI AND SECOND IS FIREFOX.




SAFARI WINDOW IS FULL SCREEN BUT THIS HAPPENS WHETHER FULL SCREEN OR PARTIAL.


IDEAS?

Posted on Sep 28, 2021 12:04 PM

Reply
6 replies

Sep 29, 2021 10:18 AM in response to Sorcerer2006

Hi Sorcerer2006,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like a website will not load correctly. There are a couple things you can try that may be able to help. We would recommend you read these articles and use them to help troubleshoot the issue.


Do other websites load correctly?


If Safari on Mac doesn't open a webpage or isn’t working as expected


Safari troubleshooting on Mac


Please don't hesitate to let us know if you need additional assistance.


Cheers.

Sep 29, 2021 11:37 AM in response to Sorcerer2006

Hey Sorcerer2006,


Thanks for the update. It looks like you have already done some troubleshooting to solve this issue. Even though there is a chance that you've tried these steps already, we would recommend you follow every step and let us know if the issue persists.


Do other websites load correctly? Is the issuer isolated to this one website?


First, try booting the Mac using safe mode and see if the page loads correctly.

Start up your Mac in safe mode


Then, create a new test user account and see if the page will load correctly in the new user.

Set up users, guests, and groups on Mac


Have a good one.

Sep 29, 2021 9:06 PM in response to mario49

THANKS FOR YOUR CONTINUED INTEREST.


SAFE MODE YIELDS THE SAME RESULTS.

A NEW USER ALSO SAME RESULTS.


I THINK WE HAVE TO ALSO CONSIDER THIS PROBLEM ONLY BEGAN AFTER THE LATEST SAFARI UPDATE(S) - I THINK THERE WERE TWO RAPID FIRE AND AFTER THOSE, THIS PROBLEM SHOWED UP ON A WEBSITE THAT PROBABLY PUSHED THE LIMITS ON RENDERING SOMETHING THAT SAFARI CHANGED.


I'LL NEED TO GO THROUGH AN EXTENSIVE REVIEW OF OTHERS WEBSITES I HAVE BOOKMARKED TO SEE IF I CAN FIND THE SAME THING.


  1. SO WE KNOW THIS ONLY OCCURRED RECENTLY.
  2. WE KNOW THAT FIREFOX RENDERS THE SITE OK ON THE SAME MAC.
  3. WE KNOW THAT CHANGING NETWORKS, USERS, AND SAFE MODE ALL DON'T AFFECT THE PROBLEM.
  4. WE KNOW THAT DELETING SAFARI HISTORY AND EVEN THE SAVED WEBSITE DATA HAS NO EFFECT.


KIND OF SEEMS TO LEAD TO THE SAME PLACE.

Sep 29, 2021 10:35 AM in response to mario49

THANK YOU.

I HAVE GONE STEP BY STEP THROUGH ALL THE LISTED SOLUTIONS.

IN ADDITION, I WENT THROUGH A LIST WITH APPLE SUPPORT INCLUDING CLEARING MY BROWSER HISTORY.

NOTHING SO FAR WORKS AND APPLE SUPPORT WAS STUMPED.

AS I HAVE SHOWN IN MY ORIGINAL POST, THE PAGE WORKS IN FIREFOX BUT NOT IN SAFARI.

EVERYTHING I HAVE IS UP TO DATE WITH LATEST VERSIONS.

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