factory reset without password
how to factory reset my sons phone, he forgot his password
iPhone XR
User profile for user:
karina184
User level:
Community Specialist
Hi there jbeezy4420,
Thanks for reaching out to Apple Support Communities. We understand you're needing some assistance with resetting a device and see you came to us from a support article. If you do not know the passcode for a device and are needing to factory reset it, the following support article will walk you through the steps needed to complete that process. Keep in mind you will need access to a computer.
If you forgot your iPhone passcode - Apple Support
If your son forgot his Apple ID password and needing help resetting that information, you'll find the resource below more helpful as in includes the multiple ways he can go about resetting that information.
If you forgot your Apple ID password - Apple Support
Best regards.