Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

impossible update

Hello Everyone, I have an iPhone 11 Pro max , when I search the last iOS my phone said: "impossible to search for update". That only accept update when I connect it to my MacBook, anyone know about what happen with the iphone?


Thanks

Posted on Sep 29, 2021 1:37 PM

Reply
8 replies

Sep 29, 2021 1:47 PM in response to SAMHONDURAS

To update all of these requirements must be met (I’ve highlighted at least one obvious problem):

  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


impossible update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.