Storage

Delphinium_Pacific Said:

"Storage: I purchased my MacBook Pro 2017 from prior employer, and trying to make more space available so I can upgrade OS as need per prior question. I have removed all I can find but in the menu it shows the majority of space is used by 'Other Users' as only have 78 GB available. I don't know what or who this is or how to find on my system."

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How Many Users?:

Find out how many users there officially are on your Mac. If there are other users, then simply trash them. Once all are deleted....

Use a New Administrator:

Export what is needed, and then create a new administrator. Once created, log in to the new administrator, import items into the new administrator, and then trash this and all other users. Doing so may require a password. So, see if you can do this.

Go Here: Set Up Users, Guests, and Groups on Mac - Apple Support

Delphinium_Pacific Said:

"Storage: How do I find or search for those other users? Thanks for your help!"

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You are welcome.

Seeing these Users:

1. Go to: System Preferences
2. Select: Users & Groups

Delphinium_Pacific Said:

"Storage: I think this is over my head as I see two Admin's and a Guest user and several groups. Appreciate you assistance, but thinking I may need to take it in to have it fixed by a Mac tech such as yourself. Thanks again!"

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See About Getting this Serviced:

You are welcome. Proud to have helped. If you do not feel confident in remove all of these, then, yes, by all means, get this serviced.

Whom to Contact:

A. Contact Apple:

You have a One-Year, Out-of-the-Box, Limited-Warranty. So, if less than 80% contact Apple Support, and see if you can get this serviced.

Apple Support Contact Information:

• Contact Us - Choose Locations
• U.S.A. (800)MY-APPLE
• Proceed from there as Necessary

or...

B. Contacting an AASP: 

Also, take this to an AASP (Apple Authorized Service provider), asking for assistance.

1. Go Here: Find Locations - Apple Authorized Reseller
2. Click: Service & Support
3. Enter: your location information
4. See: if there is an AASP nearby
5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the iPhone

Or...

C. A Retailer:

Contact your local retailer, seeing if they replace iPhone batteries. 

Delphinium_Pacific Said:

"Storage: I think this is over my head as I see two Admin's and a Guest user and several groups. Appreciate you assistance, but thinking I may need to take it in to have it fixed by a Mac tech such as yourself. Thanks again!"

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Contact the Employer:

You might want to contact the employer find out about this, as to why the users are there, and why they were not rid of.