Call Notifications not silenced on Focus Mode

While 'Work' focus mode is active with no notifications allowed from any apps - exactly the same as Do Not Disturb, call notifications are still breaking through the focus mode and rings my phone.


How can I get a custom focus mode to replicate the likes of Do Not Disturb? Does Work focus mode target only notifications while calls are allowed to break through?

Posted on Sep 29, 2021 7:12 PM

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4 replies

Sep 30, 2021 1:25 PM in response to _speedygonzales

Hello _speedygonzales,


We understand that you're looking to disable call notifications when in your Work Focus option. When you select the Set Up option for Work, there is a section called Allowed People for Notifications. There is an Other People option that shows Calls From: Everyone, or you can set that to other options like No One, Favorites, All Contacts, and more. That is the setting that you want to adjust to allow people to contact you or no.


You can revisit this setting by selecting the Work Focus and tapping on Calls From.


See the details here: Use Focus on your iPhone, iPad, or iPod touch


Thanks for using Apple Support Communities!

Oct 7, 2021 8:21 PM in response to _speedygonzales

Same problem. Calls still get through when using "Do not Disturb". Calls to apple support made it work when the apple person had control of my phone. Once they hung up, it did not work again. I have been using Apple products for over 10 years and this is a new one.

Basically I just want to set my phone not to make a sound during a certain period like I did with the old application but that it not possible with the new application. It will ring once or twice and the other person calling just gets voice mail but it still wakes me up, same thing with messages.

Just give us back the old "DO NOT DISTURB" application from OS14.8. it worked perfectly, not sure why they changed something that worked to something that does not work??????

Sep 30, 2021 7:58 PM in response to ShannonM1

Currently set up to Allow Calls from No One and only Allow work related apps such as Outlook, OneNote etc while in this focus mode.


The device still allows call notifications from social media apps - messenger, WhatsApp etc. These apps are not on the ‘allowed’ list and hence is confusing.


Do Not Disturb mode works fine, Work Focus for me is a replica of that allowing only work apps but the performance doesn’t line up


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Call Notifications not silenced on Focus Mode

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