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I just upgraded my iPad to 15 after charging the iPad and trying to turn it on the screen is now black and all I can hear is audio commands about password

iPad screen is black. Just upgraded to 15. I hear audio commands about password.

Posted on Sep 30, 2021 1:16 AM

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Question marked as Top-ranking reply

Posted on Sep 30, 2021 1:41 AM

If you already tried (to no avail) all these steps to perform a "forced" restart:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).


If the issue persists, it might be a hardware problem (screen? battery?), but we cannot diagnose that issue remotely, sorry. I suggest that you make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector

After checking it out, they'll give you all the available options.

Regards

Giulio


1 reply
Question marked as Top-ranking reply

Sep 30, 2021 1:41 AM in response to priusv

If you already tried (to no avail) all these steps to perform a "forced" restart:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).


If the issue persists, it might be a hardware problem (screen? battery?), but we cannot diagnose that issue remotely, sorry. I suggest that you make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector

After checking it out, they'll give you all the available options.

Regards

Giulio


I just upgraded my iPad to 15 after charging the iPad and trying to turn it on the screen is now black and all I can hear is audio commands about password

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