iPad Air 4 screen unresponsive after IOS15 update

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Level 1

4 points

iPad Air 4 screen unresponsive after IOS15 update

Hi

I seem to be having an issue with my new IPad Air 4 after the IOS 15 update. Sometimes the touchscreen becomes very unresponsive and you have to press quite hard for it to register a response. It seems to be worse after fully charging then disconnecting the charger. If you do a reboot it seems fine until you next charge and disconnect the charging cable.

the IPad is only a few days old, so don’t know if this is a hardware or software issue

regards

iPad Air Wi-Fi, Cellular

Posted on Sep 30, 2021 3:39 AM

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Answer 1

Best reply

Souichiro

Level 2

163 points

Sep 30, 2021 4:29 AM in response to Hugh_effo

If it is new, there is a a chance it is a hardware problem.

Please check out this website: https://support.apple.com/en-us/HT201406

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Answer 2

MichelPM

Level 10

80,958 points

Sep 30, 2021 6:40 AM in response to Hugh_effo

If purchased from Apple, if that iPad is still within the 14-day unconditinal return policy, return this device to your local Apple Store and get another new device.

If you can, spend some time in the store and setup the device to make sure this issue isn’t happening with another new device.

You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your Apple iPad returned under the 14-day return period and get another new device and test it in the store before leaving.

Best of Luck to You!

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iPad Air 4 screen unresponsive after IOS15 update

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