how to remove an active subscription
I want to remove my payment method but am not allowed to because I have an active subscription
iPad Air 2, iPadOS 14
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User profile for user:
jdo_apple
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Community Specialist
Hello halsie7,
Thanks for stopping by the Apple Support Communities. I understand that you're unable to remove your payment information as you have an active subscription. We'd be happy to help.
"If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit. If you want to continue enjoying your subscriptions, you can change your payment method. But if you want to remove all payment methods, you can cancel your subscriptions and/or downgrade your iCloud storage plan. Before you do this, you might want to make a backup of your devices without iCloud.
When your subscription period is over, try to remove your payment method again."
If you can't remove your last payment method or use no payment method with your Apple ID
In the meantime, if you would like to keep your subscription, you can add another payment method first, make that primary, then you'll have the option to remove your other payment method. Let us know if you have any questions.
Hope this helps. Kind regards.