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i Pad Password prompts

Constantly asked to re-enter password for email accounts. Re-enter field appears active, rest of the screen is greyed out. When selecting the re-enter password field to type, screen disappears back to previous and irritating prompt continues. Have tried resetting network connections and signing out and back in to i cloud. All to no avail

iPad, 10

Posted on Oct 1, 2021 4:46 AM

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Question marked as Top-ranking reply

Posted on Oct 2, 2021 6:46 AM

Hi there briangle,


Welcome to Apple Support Communities.


We understand that you're being prompted to enter your email passwords. This will occur if you make changes to your login credentials. Go to Settings > Mail > Accounts. Tap on the affected account. You can either enter the password here or remove the account and add it back to your Mail settings with the correct login information.



Regards.


2 replies
Question marked as Top-ranking reply

Oct 2, 2021 6:46 AM in response to briangle

Hi there briangle,


Welcome to Apple Support Communities.


We understand that you're being prompted to enter your email passwords. This will occur if you make changes to your login credentials. Go to Settings > Mail > Accounts. Tap on the affected account. You can either enter the password here or remove the account and add it back to your Mail settings with the correct login information.



Regards.


Oct 2, 2021 10:54 PM in response to ASTRO24

As previously explained, I tap on affected accounts and cannot type passwords as the screen disappears and reverts to previous screen. I deleted both my email accounts, changed my apple id and password. Logged on again. New apple id and password recognised. Went to 'Settings' to reinstate my email accounts. Got as far as Settings>Mail. Screen disappeared and went back to ipad home page. Finally go to reinstate an email account through a prompt advising me the account information was not recognised. This allowed me back to Settings and 'add account'. A lot of time spend to half resolve an irritating issue.

i Pad Password prompts

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