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Ringer speaker and home button doesn’t work

My wife iPhone doesn’t ring and the speaker and the home button doesn’t work. A home button show up on the main screen that works as a home button. Any ideas on what is wrong and what needs to be fix’s?

iPhone 7 Plus

Posted on Oct 1, 2021 1:58 PM

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Posted on Oct 1, 2021 2:06 PM

Hello ~ It sounds as if you may have assistive touch turned on…the button that looks like a home button on your screen but without a screenshot I cannot tell for sure. Look here and see if this is what you are seeing or send a screenshot:


Use AssistiveTouch on your iPhone, iPad, or iPod touch


If the ringer and speaker are not working then perhaps you have the phone on silent mode so check this out:


How to put your iPhone on vibrate, ring, or silent mode - Apple ...


If none of these help you post back or take the iPhone in for a checkup:


Genius Bar Reservation and Apple Support Options


~Katana-San~

1 reply
Question marked as Best reply

Oct 1, 2021 2:06 PM in response to Drenuk

Hello ~ It sounds as if you may have assistive touch turned on…the button that looks like a home button on your screen but without a screenshot I cannot tell for sure. Look here and see if this is what you are seeing or send a screenshot:


Use AssistiveTouch on your iPhone, iPad, or iPod touch


If the ringer and speaker are not working then perhaps you have the phone on silent mode so check this out:


How to put your iPhone on vibrate, ring, or silent mode - Apple ...


If none of these help you post back or take the iPhone in for a checkup:


Genius Bar Reservation and Apple Support Options


~Katana-San~

Ringer speaker and home button doesn’t work

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