I need help. I've tried everything. I have a 2015 macbook pro with OS X Yosemite. Overtime I try to connect my iPhone to iTunes this message pops up. It says everything is up to date, and all I want to do is sync my phone to my mac.
MacBook Pro 15″, OS X 10.10
The Age of this computer will Govern what newer version of macOS it will Qualify to install. Use About this Mac from the Apple Icon on Desktop - the required Information will be there.
With the above information in-hand - follow this How to get old versions of macOS and verify what version this computer Qualifies to install. For Best results use Safari to commence the download as Others may not work.
Make a Time Machine Backup is very useful and can be used to Revert to Previous Working macOS.
Notation - Mojave is the Last version to support 32 bit applications / extensions and Drivers. Catalina & Big Sur supports only 64 bit and there is no workaround.
Suggest using Go64 to find 32 bit application before attempting the upGrade. Some or many of the Application already installed may required update or upGrades to 64 Bit Versions.
Are there any AntiVirus, Disk Cleaner, Optimizers, Un-installers, etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even Corrupt the OS requiring a Reinstallation
The Age of this computer will Govern what newer version of macOS it will Qualify to install. Use About this Mac from the Apple Icon on Desktop - the required Information will be there.
With the above information in-hand - follow this How to get old versions of macOS and verify what version this computer Qualifies to install. For Best results use Safari to commence the download as Others may not work.
Make a Time Machine Backup is very useful and can be used to Revert to Previous Working macOS.
Notation - Mojave is the Last version to support 32 bit applications / extensions and Drivers. Catalina & Big Sur supports only 64 bit and there is no workaround.
Suggest using Go64 to find 32 bit application before attempting the upGrade. Some or many of the Application already installed may required update or upGrades to 64 Bit Versions.
Are there any AntiVirus, Disk Cleaner, Optimizers, Un-installers, etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even Corrupt the OS requiring a Reinstallation
The App Store Updates page only informs you of updates available for the OS you are running.
As your 2015 MacBook Pro can upgrade to the newer OS's like macOS Mojave 10.14, macOS Catalina 10.15,
or macOs Big Sur 11.6 I would recommend you upgrade to macOS High Sierra 10.13 first.
For High Sierra, Mojave or Catalina,
Open Safari and click on this link,
How to get old versions of macOS – Apple Support
Go to Check Compatibility to see if your mac qualifies for the OS upgrade you want.
Then go to the Download OS section and click on the OS you want to install.
Before upgrading make a full back up of your Mac.
Check that third party apps you use have updates available for the new OS.
Check that your printers/ scanners etc have updated drivers and software available for the new OS.
Connect your mac to your router via cable rather than rely on WiFi.
Do not use your mac while it is downloading
and do not use any other devices that share the same internet connection.
If the App Store says ‘Open’ then it is detecting a previous download of the install app
go to the Applications folder locate Install macOS ******.app.
Move it to the Trash, empty the Trash.
Restart, click on the link again, the App Store should say ‘Get' or 'Download'.
If you want to or are able to install Big Sur, open Safari and click on the link below.
How to upgrade to macOS Big Sur - Apple Support
If you are considering upgrading to Catalina or Big Sur be warned they do not support 32bit apps.
Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,
some updates may be free, some may be paid. Use this free app to discover which apps you have
are 32bit, https://www.stclairsoft.com/Go64/ then contact the developers of the software to see
if they are offering 64bit updates.
"To use your iPhone with iTunes, you need to install OS X 10.11.4 (or later)."
