Hi there! I recently got a new puppy, and with puppies come chewing. Sadly my unattended Apple Pencil was the victim today. Its still under apples 1 year warranty so I was wondering if there was any chance in **** that they would replace it/is it possible to replace the other casing? It still technically works but the inners are now exposed..
TIA.
iPad Air, iPadOS 14
Apple’s regular one-year limited warranty does not cover accidental damage - or chewing by a puppy. Repair of the Pencil is not possible.
However, if your iPad has benefit of an AppleCare+ plan - and your Pencil was purchased in the same transaction as your iPad - then you Pencil will be covered for damage. If so, Apple will exchange the damaged Pencil for a small charge.
Apple’s regular one-year limited warranty does not cover accidental damage - or chewing by a puppy. Repair of the Pencil is not possible.
However, if your iPad has benefit of an AppleCare+ plan - and your Pencil was purchased in the same transaction as your iPad - then you Pencil will be covered for damage. If so, Apple will exchange the damaged Pencil for a small charge.
You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your Pencil looked at and, possibly, a free replacement.
If the inner electronics are showing, there is a good chance you'll recieve a replacement Pencil.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair support category.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
Best of Luck to You!
Apple Pencil replacement?
