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Double click doesn’t work when I try to download a new app

Double click doesn’t work when I try to download a new app, every time asking me for a password. Before it was working


[Edited by Moderator]

iPhone 13 Pro Max, 15

Posted on Oct 3, 2021 6:33 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2021 8:31 AM

Hi, 


Thank you for using the Apple Support Communities. 


It sounds like you can't use the option to double-click the side button on your iPhone to download an app from the App Store and we’re happy to help! 


"Go to Settings > Face ID & Passcode and make sure that iTunes & App Store is turned on. Then follow these steps:


  1. Open the iTunes Store, App Store, or Book Store, then tap something that you want to buy.
  2. When prompted to pay, double-click the side button, then glance at your iPhone or iPad. If you're wearing a face mask that covers your mouth and nose, tap Pay with Passcode and enter your passcode instead.
  3. Wait for Done and a checkmark to display.


You might be asked to enter your Apple ID password for the first purchase you make in the iTunes Store, App Store, or Book Store."


Learn how to Use Face ID on your iPhone or iPad Pro.


If you still can't download apps from the App Store, follow these steps: If you can’t download or update apps on your iPhone or iPad


"If a button or switch isn't working on your iPhone," follow these steps: If a button or switch isn't working on your iPhone or iPad


Let us know if this helps. Take care.

1 reply
Question marked as Top-ranking reply

Oct 4, 2021 8:31 AM in response to кристинаfromканны

Hi, 


Thank you for using the Apple Support Communities. 


It sounds like you can't use the option to double-click the side button on your iPhone to download an app from the App Store and we’re happy to help! 


"Go to Settings > Face ID & Passcode and make sure that iTunes & App Store is turned on. Then follow these steps:


  1. Open the iTunes Store, App Store, or Book Store, then tap something that you want to buy.
  2. When prompted to pay, double-click the side button, then glance at your iPhone or iPad. If you're wearing a face mask that covers your mouth and nose, tap Pay with Passcode and enter your passcode instead.
  3. Wait for Done and a checkmark to display.


You might be asked to enter your Apple ID password for the first purchase you make in the iTunes Store, App Store, or Book Store."


Learn how to Use Face ID on your iPhone or iPad Pro.


If you still can't download apps from the App Store, follow these steps: If you can’t download or update apps on your iPhone or iPad


"If a button or switch isn't working on your iPhone," follow these steps: If a button or switch isn't working on your iPhone or iPad


Let us know if this helps. Take care.

Double click doesn’t work when I try to download a new app

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