Iphone 12 won't recognise correct passcode, now phone is disabled. I did all the steps listed, nothing works. I see a lot of users complain about the same issue.Fix it!!!

My iphone 12 suddenly won't recognise its passcode. Passcode is 100% correct. I've tried all the options you have listed on your website, nothing works. Now the iphone is disabled. I've also managed to connect it with macbook in recovery mood and upgrade it to the latest ios, now phone shows white screen with text "swipe to recover" then I enter passcode 2 times, then loader appears, and at the end it says "data recovery failed". I've tried the same process 10 times. What can I do? I may be losing all the data because of your mistake, 15000 of photos. This is surely not my mistake, because a lot of user are complaining, it is yours mistake, so fix it!

iPhone 12, iOS 14

Posted on Oct 3, 2021 8:07 AM

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14 replies

Oct 3, 2021 8:24 AM in response to danica994

Your phone absolutely, positively, knows the passcode that it expects. If you don’t enter the passcode it expects it will reject it. There is no “correct” passcode other than the one that the phone has stored in its memory.


If you lost 15,000 photos that is 100% your responsibility for not backing up your phone regularly. That is not Apple’s mistake, it is yours. Would you consider it Apple’s mistake if you lost them because you dropped the phone in a toilet, if it was stolen, or thrown under a bus? Or if you entered the wrong passcode 10 times? or if your child entered the wrong password 10 times?


There is no excuse for not backing up; Apple makes it trivially easy using automatic nightly backups. If you chose not to back up your phone that is your choice, not Apple’s. Apple also makes it trivially easy to sync content to iCloud in real time; take a photo and it will be instantly saved to iCloud if you enabled this feature.


If your phone is disabled here is the only solution, and you will lose any content you didn’t back up or sync:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️

Oct 3, 2021 8:44 AM in response to danica994

We are not Apple, we are other users like you.


Most of us have also experienced or encountered data loss, whether that due to insufficient or incomplete or failed or missing backups or otherwise. Some of us have met malicious data loss too, where somebody deliberately corrupted existing backups, and also deliberately corrupted production server data. We’ve seen data loss.


A lost or stolen or damaged or failed or dunked iPhone is why backups are necessary.


Backups can be to iCloud and entirely automatic with no interaction, or can be to a local Mac or Windows computer with some interaction.


Photos too can be configured to be stored on Apple servers using iCloud Photos, which keeps all the originals on Apple’s servers.


Whether this particular case is a damaged device or a failing display or digitizer or a forgotten passcode matters not, once the iPhone detects enough password failures, it assumes malicious access is underway and protects the data the only way it can.


Yes, having no backups and getting caught out absolutely stinks. Would you prefer Apple force you to have and to pay for backup storage and for the cellular data required? (And remote backups over cellular only just became available, requiring a 5G device and 5G network.) Because there would be folks unhappy that requirement, too.


Send your feedback to Apple, as they may or may not see this thread: https://www.apple.com/feedback/

Oct 3, 2021 12:59 PM in response to Lawrence Finch

Yeah it is my responsibility for not backing up. Only for that. You should browse questions more before answering, isn't it a little strange that so many users in the same period have the same problem? Suddenly we got collective amnesia or what? This iphone is 6 months old, I've been using only one passcode. I do not have child or anyone else touching my phone. It is not your problem or your concert WHY I kept so many photos on MY iphone, I have my reasons for that. If you do not know how to help then do not answer. Simply as that.

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Iphone 12 won't recognise correct passcode, now phone is disabled. I did all the steps listed, nothing works. I see a lot of users complain about the same issue.Fix it!!!

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