Can't accept new Terms for iCloud on iPad with iOS 9.3.5

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24 points

Can't accept new Terms for iCloud on iPad with iOS 9.3.5

I have an iPad (generation 2) with iOS 9.3.5 which my son have used and now I want to erase the iPad and re-install for my daughter to use it.

But I can't logout from iCloud on the iPad because I need to accept new iCloud Terms and Conditions and that process does not work, I only get a message saying that it failed. This also means that I can't disable Find my iPhone...

This problem also prevents my from updating it to iOS 9.3.6.

So I am kind of stuck and hope someone can help me here

Posted on Oct 4, 2021 12:27 AM

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Answer 1

Tobsch Author

Level 1

24 points

Nov 1, 2021 6:42 AM in response to Tobsch

I managed to get this done when calling Apple Support and they could help me remotely. Very good and helpful support in this matter with an old Apple device.

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Answer 2

Oct 4, 2021 1:06 AM in response to Tobsch

You may find this article to be helpful - as it outlines alternative methods to Accept the iCloud ToU.

https://macreports.com/cant-accept-updated-icloud-terms-conditions-macos-and-ios-fix/

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Answer 3

Tobsch Author

Level 1

24 points

Oct 4, 2021 1:41 AM in response to LotusPilot

Thanks, but it does not seem to solve anything for me. I have my son's appleID on his new iPad and that works fine. Just to make sure I have signed him out of that one. But the old iPad I can't do anything with it until I accept the new Terms and Conditions and every time I accept them I get a message back that it failed for an unknown reason.

So since I can't do anything with his iCloud account on that iPad until I accept the Terms, I am unable to logout from the iPad, update the iPad, turn off Find my iPhone etc...

I am clueless and also annoyed that I can't use the device I once bought from Apple....

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Can't accept new Terms for iCloud on iPad with iOS 9.3.5

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